The South African Social Security Agency (Sassa) is responsible for distributing social support grants to financially vulnerable people living in South Africa.
However, many beneficiaries have forgotten their phone numbers used to apply for their Sassa grants, causing issues with their grant applications and payments.
What do I do if I forgot my SASSA reference number?
If you have forgotten your Sassa reference number, you can still recover your phone number.
Your reference number is printed on the confirmation receipt given to you during the application process or sent to you via email and phone number.
If you are unable to find your reference number, you can contact Sassa directly and provide your ID document number for verification.
How to recover a forgotten phone number?
To recover your forgotten phone number, you will need your ID card document and application ID or reference number.
You can then visit your nearest Sassa office or call the Sassa helpline to request your phone number details.
Sassa may ask for biometric verification to confirm your identity.
How do I change my SASSA phone number?
If you have recovered your forgotten phone number but no longer have access to it, you can change it to a new number.
You can ask the Sassa representative to change your phone number during the recovery process or follow the guide on changing your Sassa phone number.
Note that you are allowed to change your phone number only once in 24 hours.
How do I fix my SASSA details?
To fix your Sassa details, including your phone number, you can visit your nearest Sassa office or call the Sassa helpline.
You will need to provide your ID card document and application ID or reference number for verification.
Sassa may also ask for biometric verification to confirm your identity.
What if I forgot my phone number for SRD?
If you have forgotten your phone number for your SRD grant, you can follow the same steps to recover your forgotten phone number.
You can visit your nearest Sassa office or call the Sassa helpline and provide your ID card document and application ID or reference number for verification.
SASSA Contact
If you have any questions or concerns about your Sassa grant or phone number, you can contact them directly:
- Phone: 0800 60 10 11
- Email: info@sassa.gov.za
- Website
- Physical Address: 353 Grosvenor Street, Pretoria, 0001