The South African Social Security Agency (SASSA) provides social grants to eligible citizens.
If your SASSA social grant application or R350 SRD grant has been declined, it’s essential to understand why and appeal the decision.
Appeal SASSA R350 SRD rejection
To appeal a declined SASSA application, follow these steps:
Step 1: Check Your Application Status
Visit the official SASSA status check to determine the status of your grant.
Step 2: Lodge an Appeal or Check Appeal Status
Go to the SASSA website.
- Enter your 13-digit ID number and the 10-digit phone number used during the application process.
- Click “Send Pin” to request a PIN.
- Enter the PIN you receive in the provided field.
- Choose the month you want to appeal for.
- Select the appropriate reason for your appeal.
- Submit your appeal.
Step 3: Wait for the Outcome
Wait for the outcome of the appeal process, which may take up to 90 days.
Timely Action and Waiting Period
To ensure your appeal is considered, keep these guidelines in mind:
- File your appeal within 30 days of the initial denial.
- Be aware that it may take up to 90 days for a decision on your appeal.
Applying for Monthly Reconsideration
If your application is declined for multiple months, you need to apply for reconsideration each month.
Delays in Reconsideration Requests
SASSA has informed applicants that there may be delays in the reconsideration request process.
However, they assure applicants that they are actively working to resolve these delays and provide timely responses to all appeals.
SASSA Contact
To contact SASSA for assistance, you can:
- Call their toll-free helpline at 0800 601 001
- Visit the SASSA website for information and updates
- Find district office addresses and contact numbers on the SASSA Services Portal