File SASSA fraud complaint 2025 

The South African Social Security Agency (SASSA) provides social grants to eligible citizens.

However, some individuals may fall victim to fraud or scams related to their SASSA grants.

Reporting SASSA Fraud

If you suspect that someone has applied for your grant without your permission or accessed your grant funds, report the fraud to SASSA immediately.

Step 1: Report the Fraud Directly to SASSA

You can report the fraud by calling the SASSA helpline or visiting their office.

  • Call the toll-free SASSA helpline number 0800 60 10 11 and explain the situation to a call centre agent.
  • Visit your nearest SASSA office and bring your ID card and phone number registered with SASSA.

Step 2: Report the Fraud to the Post Office

If your SASSA card or banking details are compromised, report the scam to the Post Office.

  • Complete a SASSA fraud affidavit form (available at SASSA offices or Post Office branches).
  • Attach a certified copy of your ID card and SASSA card.
  • Submit the documents to the Post Office or send them via mail to postbankfraud@postoffice.co.za.

Step 3: Report the Scam to the South African Police Service (SAPS)

If the fraud is a criminal act, report it to SAPS.

  • Visit your local police station and file a formal report.
  • Find your nearest police station on the SAPS website.

Step 4: Contact the National Anti-Corruption Hotline

You can also report fraud to the National Anti-Corruption Hotline.

  • Call 0800 701 701 to report corruption and fraud complaints.

What to Do If Your SASSA Phone Number Changed Without Your Permission

If your SASSA phone number has been changed without your authorization, report it online through the official SASSA website.

  • Visit the SASSA website and provide your ID number.
  • Click the “submit” button to file a report.

How to Avoid SASSA Fraud in the Future

To avoid SASSA fraud, consider the following tips:

  1. Stay informed about the latest scams and fraud tactics.
  2. Only respond to official communication from SASSA.
  3. Protect your personal information.
  4. Secure your documents.
  5. Be skeptical of unsolicited offers.
  6. Check your statements regularly.
  7. Use official channels when contacting SASSA.
  8. Educate yourself and others about common fraud tactics.
  9. Update your contact information with SASSA.
  10. Report suspicious activity to SASSA immediately.

SASSA Contact

To contact SASSA for assistance, you can:

  • Call their toll-free helpline at 0800 60 10 11
  • Visit the SASSA website for information and updates
  • Find district office addresses and contact numbers on the SASSA Services Portal