The South African Social Security Agency (SASSA) provides various grants to support vulnerable members of society.
The Special COVID-19 Social Relief of Distress (SRD) grant is one such initiative.
To ensure seamless communication and efficient service delivery, it is essential to keep your contact details up to date.
Updating Your Contact Details
To change your SRD grant contact details, you will need to access your SRD grant application.
You can do this by visiting the SASSA SRD website or by using the SASSA mobile app.
Ensure that you have your ID number and the phone number used during the application process readily available.
Accessing Your SRD Grant Application
To access your SRD grant application, follow these steps:
Using the SASSA SRD Website
Visit the SASSA SRD website.
Click on the “Application Status” tab and enter your ID number and the phone number used during the application process.
This will grant you access to your SRD grant application.
Using the SASSA Mobile App
Download and install the SASSA mobile app on your smartphone.
Open the app, select the “SRD Grant” option, and enter your ID number and the phone number used during the application process.
This will grant you access to your SRD grant application.
Changing Your Contact Details
Once you have accessed your SRD grant application, you can change your contact details. Here’s how:
Changing Your Phone Number
To change your phone number, click on the “Edit” button next to the phone number field.
Enter your new phone number and confirm it by re-entering it in the next field.
Click “Save” to update your phone number.
Changing Your Email Address
To change your email address, click on the “Edit” button next to the email address field.
Enter your new email address and confirm it by re-entering it in the next field.
Click “Save” to update your email address.
Changing Your Physical Address
To change your physical address, click on the “Edit” button next to the physical address field.
Enter your new physical address, including the street name, suburb, city, and postal code.
Click “Save” to update your physical address.
Verifying Your New Contact Details
After changing your contact details, SASSA will send a verification message to your new phone number or email address.
This message will contain a verification code that you must enter to confirm the changes.
Once you have entered the verification code, your new contact details will be updated.
What to Do If You Encounter Issues
If you encounter any issues while trying to change your SRD grant contact details, you can contact the SASSA call center for assistance.
The call center is available Monday to Friday, from 8 am to 4 pm.
You can also visit your nearest SASSA office for in-person assistance.
Keeping Your Contact Details Up to Date
It is essential to keep your SRD grant contact details up to date to ensure that you receive important notifications and communications from SASSA.
By following the steps outlined in this article, you can easily change your SRD grant contact details and ensure that your information is accurate and up to date.