Change SRD Grant Cellphone Number | Quick Guide

The Social Relief of Distress (SRD) grant is a vital support system for millions of South Africans who are struggling to make ends meet.

The grant, which is administered by the South African Social Security Agency (SASSA), provides a monthly stipend to eligible individuals.

To ensure that you receive your SRD grant payments without any disruptions, it’s essential to keep your contact information up to date, including your cellphone number.

Why You Need to Update Your Cellphone Number

Your cellphone number is a vital piece of information that SASSA uses to communicate with you about your SRD grant application.

If your cellphone number changes, you need to update it with SASSA to ensure that you receive important notifications about your grant.

Failure to update your cellphone number may result in you missing important messages, including notifications about payment dates and grant application status.

How to Change Your SRD Grant Cellphone Number

Changing your SRD grant cellphone number is a straightforward process that can be completed online or via SMS. Here’s how:

Option 1: Online Application

To change your cellphone number online, follow these steps:

  1. Visit the SASSA SRD website.
  2. Click on the “Application” tab.
  3. Select “Update Personal Details”.
  4. Enter your ID number and current cellphone number.
  5. Enter your new cellphone number and confirm it.
  6. Submit your application.

Option 2: SMS Application

To change your cellphone number via SMS, follow these steps:

  1. Send an SMS with the phrase “SRD” followed by your ID number and new cellphone number to 082 046 8553.
  2. You’ll receive a response asking you to confirm your cellphone number change.
  3. Reply with the phrase “Confirm” to confirm the change.

Verification Process

After submitting your application, SASSA will verify your new cellphone number to ensure that it’s correct and active.

This verification process may take a few days to complete.

Once your new cellphone number is verified, you’ll receive a notification from SASSA confirming the change.

Tips for Updating Your Cellphone Number

Here are some tips to keep in mind when updating your cellphone number:

  • Make sure you have your new cellphone number handy before starting the application process.
  • Double-check that your new cellphone number is correct and active before submitting your application.
  • Keep your old cellphone number active until your new number is verified by SASSA.

Common Issues When Updating Your Cellphone Number

While updating your cellphone number is a straightforward process, some issues may arise. Here are some common issues and how to resolve them:

Incorrect Cellphone Number

If you enter an incorrect cellphone number, you may not receive notifications from SASSA.

To resolve this issue, simply reapply to update your cellphone number with the correct information.

Cellphone Number Already Registered

If your new cellphone number is already registered with SASSA, you may not be able to update your number.

To resolve this issue, contact the SASSA call center or visit your local SASSA office for assistance.