The Special COVID-19 Social Relief of Distress Grant (SRD Grant) is a vital support system for millions of South Africans who are struggling to make ends meet.
The grant, which is administered by the South African Social Security Agency (SASSA), provides a monthly payment of R350 to eligible beneficiaries.
One of the requirements for receiving the SRD Grant is to provide a valid cellphone number, which SASSA uses to communicate with beneficiaries.
However, there may be instances where a beneficiary needs to change their cellphone number.
Reasons for Changing SRD Grant Cellphone Number
There are several reasons why a beneficiary may need to change their SRD Grant cellphone number. These include:
Loss or Theft of Cellphone
If a beneficiary loses their cellphone or it is stolen, they will need to change their cellphone number to ensure that they continue to receive important communication from SASSA.
Change of Cellphone Number
If a beneficiary changes their cellphone number for personal reasons, they will need to update their cellphone number with SASSA to ensure that they continue to receive important communication.
Technical Issues with Cellphone Number
If a beneficiary experiences technical issues with their cellphone number, such as a faulty SIM card or a problem with their network provider, they may need to change their cellphone number to resolve the issue.
Step-by-Step Guide to Changing SRD Grant Cellphone Number
Changing your SRD Grant cellphone number is a relatively straightforward process. Here’s a step-by-step guide to help you:
Step 1: Contact the SASSA Call Centre
The first step is to contact the SASSA call centre on 0800 60 10 11 (toll-free).
You will need to provide your ID number and the new cellphone number you wish to update.
Step 2: Verify Your Identity
The SASSA call centre agent will verify your identity by asking you for your ID number and other personal details.
This is to ensure that the update is done securely.
Step 3: Update Your Cellphone Number
Once your identity has been verified, the SASSA call centre agent will update your cellphone number on the SASSA system.
You will receive a confirmation SMS once the update has been successful.
Alternative Methods for Changing SRD Grant Cellphone Number
In addition to contacting the SASSA call centre, there are alternative methods for changing your SRD Grant cellphone number. These include:
Visiting a SASSA Office
You can visit your nearest SASSA office and provide them with your ID number and the new cellphone number you wish to update.
The SASSA officer will assist you in updating your cellphone number on the SASSA system.
Using the SASSA Website
You can also update your cellphone number using the SASSA website.
However, you will need to have your Application ID readily available to do so.
Timeline for Updating SRD Grant Cellphone Number
The timeline for updating your SRD Grant cellphone number may vary depending on the method you use.
If you contact the SASSA call centre or visit a SASSA office, your cellphone number will be updated immediately.
However, if you use the SASSA website, your cellphone number may take a few days to be updated.
Security Measures to Prevent Fraud
SASSA has implemented various security measures to prevent fraud and ensure that the update of cellphone numbers is done securely.
When updating your cellphone number, you will need to provide your ID number and other personal details to verify your identity.
SASSA may also request additional documentation to verify your identity.
Additionally, SASSA uses secure online platforms and encryption to protect the personal information of beneficiaries.