As a recipient of the Special Relief of Distress (SRD) grant, it’s essential to ensure that your contact information, including your phone number, is up-to-date.
This allows the South African Social Security Agency (SASSA) to communicate with you effectively regarding your grant.
If you’ve changed your phone number, you’ll need to update it with SASSA to avoid missing important messages.
Updating Your SRD Grant Number Online
You can update your SRD grant number online through the SASSA website. To do this, follow these steps:
Logging In to Your SASSA Account
Visit the SASSA website and click on the “Apply for SRD Grant” button.
If you already have an account, log in using your username and password.
If you don’t have an account, create one by clicking on the “Create an Account” button.
Accessing Your SRD Grant Application
Once logged in, click on the “My Applications” tab and select the SRD grant application you want to update.
Click on the “Update Application” button to proceed.
Updating Your Phone Number
On the update application page, scroll down to the “Contact Details” section.
Click on the “Edit” button next to your phone number and enter your new phone number.
Make sure to double-check that the number is correct before saving the changes.
Updating Your SRD Grant Number via WhatsApp
Alternatively, you can update your SRD grant number via WhatsApp.
SASSA has introduced a WhatsApp service that allows you to update your contact details, including your phone number.
To update your phone number via WhatsApp, follow these steps:
Saving the SASSA WhatsApp Number
Save the SASSA WhatsApp number (082 046 8553) on your phone.
Sending a Message to SASSA
Send a message to the SASSA WhatsApp number with the word “SRD” followed by your ID number and your new phone number. For example: “SRD 1234567890123 0821234567”.
Receiving a Confirmation Message
SASSA will send you a confirmation message once your phone number has been updated.
Updating Your SRD Grant Number via USSD
You can also update your SRD grant number using the USSD service. To do this, follow these steps:
Dialing the USSD Code
Dial 1347737# on your phone.
Selecting the Update Option
Select the option to update your contact details.
Entering Your ID Number and New Phone Number
Enter your ID number and new phone number, and confirm the changes.
Updating Your SRD Grant Number In-Person
If you’re unable to update your phone number online, via WhatsApp, or USSD, you can visit your local SASSA office to update your details in-person.
Make sure to bring your ID document and proof of residence with you.
Verifying Your Updated SRD Grant Number
After updating your phone number, it’s essential to verify that the changes have been successful. You can do this by:
Checking Your SASSA Account Online
Log in to your SASSA account online and check that your phone number has been updated.
Contacting SASSA
Call the SASSA call centre on 0800 60 10 11 (toll-free) or 012 400 2000 (landline) to confirm that your phone number has been updated.
By following these steps, you can quickly and easily update your SRD grant number.
Remember to double-check that your new phone number is correct to avoid any delays or issues with your grant.