The Special COVID-19 Social Relief of Distress (SRD) grant of R350 has been a lifeline for many South Africans who have been affected by the COVID-19 pandemic.
However, some beneficiaries have reported difficulties in collecting their R350 grant, particularly when there is no pay date indicated.
Payment Collection Options
SASSA provides various payment collection options for beneficiaries to access their R350 grant. These options include:
Collecting at Post Office Branches
Beneficiaries can collect their R350 grant at their nearest Post Office branch.
To do so, they need to present their ID document and their grant payment SMS notification.
Beneficiaries can find their nearest Post Office branch by visiting the Post Office website or by contacting the Post Office call center.
Collecting at Pick n Pay or Boxer Stores
Beneficiaries can also collect their R350 grant at participating Pick n Pay or Boxer stores.
To do so, they need to present their ID document and their grant payment SMS notification.
Beneficiaries can find their nearest Pick n Pay or Boxer store by visiting the Pick n Pay or Boxer website.
Collecting at ATM or Retail Stores
Beneficiaries can also collect their R350 grant at participating ATM or retail stores.
To do so, they need to present their ID document and their grant payment SMS notification.
Beneficiaries can find their nearest ATM or retail store by visiting the SASSA website.
Reasons for No Pay Date
There are several reasons why a beneficiary may not have a pay date indicated for their R350 grant. These reasons include:
Payment Processing Delays
Payment processing delays can occur due to various reasons, including technical issues or high volumes of payment requests.
In such cases, beneficiaries may not receive a pay date notification.
Incorrect or Incomplete Information
If a beneficiary’s information is incorrect or incomplete, it may delay the payment processing.
Beneficiaries need to ensure that their information is accurate and up-to-date to avoid any delays.
Grant Application Status
If a beneficiary’s grant application is still pending or has been rejected, they may not receive a pay date notification.
Beneficiaries can check the status of their grant application on the SASSA website.
Payment Cancellations
SASSA may cancel a beneficiary’s payment if they are no longer eligible for the grant or if there are errors in the payment process.
In such cases, beneficiaries may not receive a pay date notification.
How to Collect R350 Without Pay Date
If a beneficiary does not have a pay date indicated for their R350 grant, they can still collect their grant. Here’s how:
Contact SASSA Call Center
Beneficiaries can contact the SASSA call center to inquire about the status of their grant payment.
The call center agent can assist beneficiaries in resolving any issues that may be causing the delay.
Visit SASSA Office
Beneficiaries can visit their local SASSA office to inquire about the status of their grant payment.
SASSA officials can assist beneficiaries in resolving any issues that may be causing the delay.
Check SASSA Website
Beneficiaries can check the SASSA website to see if their grant payment has been processed.
They can also check the status of their grant application and update their information if necessary.
Visit Post Office or Retail Store
Beneficiaries can visit their nearest Post Office branch or retail store to inquire about the status of their grant payment.
Post Office officials or retail store staff can assist beneficiaries in resolving any issues that may be causing the delay.
SASSA Contact Information
Beneficiaries can contact SASSA using the following contact information:
- SASSA Call Center: 0800 60 10 11
- Local SASSA Offices: Beneficiaries can find their local SASSA office by visiting the SASSA website or by contacting the SASSA call center.