As a recipient of the Social Relief of Distress (SRD) grant in South Africa, it is essential to ensure that your contact information is up to date.
This includes your cell phone number, which is used by the South African Social Security Agency (SASSA) to communicate with you regarding your grant.
If you have recently changed your cell phone number, you will need to update your information with SASSA to avoid missing important notifications.
Updating Your Cell Phone Number on the SRD Website
To update your cell phone number, you can visit the SRD website.
Once you are on the website, you will need to click on the “Apply for reconsideration” tab.
This will take you to a page where you can update your personal details, including your cell phone number.
You will need to enter your ID number and the new cell phone number you wish to use.
Once you have entered the required information, you can submit the update.
What You Need to Update Your Cell Phone Number
To update your cell phone number on the SRD website, you will need to have the following information ready:
- Your ID number
- Your new cell phone number
You will also need to ensure that you have access to the cell phone number you are updating, as SASSA may send a confirmation SMS to verify the change.
Updating Your Cell Phone Number via WhatsApp
Alternatively, you can update your cell phone number via WhatsApp.
To do this, you will need to send a message to the SASSA WhatsApp number.
The message should include your ID number and the new cell phone number you wish to use.
Once you have sent the message, SASSA will update your information and send you a confirmation SMS.
How to Send a WhatsApp Message to SASSA
To send a WhatsApp message to SASSA, follow these steps:
- Save the SASSA WhatsApp number in your phone
- Open WhatsApp and start a new conversation with the SASSA number
- Type a message including your ID number and new cell phone number
- Send the message
Updating Your Cell Phone Number at a SASSA Office
If you prefer to update your cell phone number in person, you can visit a SASSA office.
To do this, you will need to take your ID book and proof of the new cell phone number you wish to use.
Once you arrive at the office, a SASSA representative will assist you in updating your information.
What to Take to a SASSA Office
To update your cell phone number at a SASSA office, you will need to take the following documents:
- Your ID book
- Proof of your new cell phone number (such as a SIM card packaging or a store receipt)
Updating Your Cell Phone Number via the SASSA Call Centre
You can also update your cell phone number by contacting the SASSA call centre.
To do this, you will need to call the SASSA call centre number and provide your ID number and new cell phone number to the representative.
Once you have provided the required information, the representative will update your information and confirm the change.
How to Contact the SASSA Call Centre
To contact the SASSA call centre, follow these steps:
- Dial the SASSA call centre number
- Wait for a representative to answer
- Provide your ID number and new cell phone number to the representative
- Confirm the update with the representative
Important Information to Remember
When updating your cell phone number, it is essential to remember the following:
- You must ensure that you have access to the new cell phone number, as SASSA may send a confirmation SMS to verify the change.
- You should update your cell phone number as soon as possible to avoid missing important notifications from SASSA.
- If you are having trouble updating your cell phone number, you can contact the SASSA call centre for assistance.