As a recipient of the Social Relief of Distress (SRD) grant, it is essential to ensure that your contact information, including your phone number, is up-to-date and accurate.
This is because the South African Social Security Agency (SASSA) uses this information to communicate with you regarding your grant application and payment.
If you need to change your SRD grant number, this article will guide you through the process.
Changing Your SRD Grant Number Online
To change your SRD grant number online, you will need to visit the SASSA SRD website.
Once you are on the website, follow these steps:
Step 1: Log in to Your Account
To log in to your account, you will need to enter your ID number and the phone number associated with your grant application.
If you have forgotten your login details, you can retrieve them by following the prompts on the website.
Step 2: Update Your Contact Information
Once you are logged in to your account, you will need to update your contact information.
This includes changing your phone number.
To do this, click on the “Update Contact Information” tab and enter your new phone number.
Step 3: Verify Your New Phone Number
After you have updated your contact information, you will need to verify your new phone number.
SASSA will send a verification code to your new phone number.
Enter this code on the website to complete the verification process.
Changing Your SRD Grant Number via WhatsApp
If you are unable to change your SRD grant number online, you can also do so via WhatsApp.
To do this, follow these steps:
Step 1: Save the SASSA WhatsApp Number
Save the SASSA WhatsApp number, 082 046 8553, on your phone.
Step 2: Send a Message to SASSA
Send a message to SASSA via WhatsApp, stating that you need to change your SRD grant number.
Provide your ID number and your new phone number.
Step 3: Receive a Response from SASSA
SASSA will respond to your message, providing you with further instructions on how to change your SRD grant number.
Changing Your SRD Grant Number via USSD
You can also change your SRD grant number via USSD. To do this, follow these steps:
Step 1: Dial the USSD Code
Dial the USSD code, *134*7737#, on your phone.
Step 2: Follow the Prompts
Follow the prompts on your screen to change your SRD grant number.
You will need to enter your ID number and your new phone number.
Step 3: Receive a Confirmation Message
Once you have changed your SRD grant number, you will receive a confirmation message from SASSA.
Changing Your SRD Grant Number at a SASSA Office
If you are unable to change your SRD grant number online, via WhatsApp, or via USSD, you can also do so at a SASSA office. To do this, follow these steps:
Step 1: Visit a SASSA Office
Visit a SASSA office near you. You can find a list of SASSA offices on the SASSA website.
Step 2: Provide Your Documents
Provide your ID document and proof of your new phone number.
Step 3: Complete the Application Form
Complete the application form to change your SRD grant number.
A SASSA official will assist you with this process.
Step 4: Receive a Confirmation Message
Once you have changed your SRD grant number, you will receive a confirmation message from SASSA.
What to Do If You Encounter Problems
If you encounter problems while trying to change your SRD grant number, you can contact SASSA for assistance.
You can do this by calling the SASSA helpline, sending a message via WhatsApp, or visiting a SASSA office.