The South African Social Security Agency (SASSA) is responsible for the administration and payment of social grants to eligible citizens.
As a recipient of a SASSA grant or someone who wants to apply for one, it’s essential to know the working days of SASSA to plan your application, queries, or other related activities accordingly.
SASSA Office Hours
SASSA offices are open from Monday to Friday, and the official working hours are from 8:00 am to 4:00 pm.
During these hours, you can visit your nearest SASSA office to apply for a grant, submit documents, or inquire about the status of your application.
It’s recommended to arrive early to avoid long queues and waiting times.
Regional Office Hours
While the standard working hours for SASSA offices are from 8:00 am to 4:00 pm, some regional offices may have slightly different hours.
For example, some offices may open at 7:30 am or close at 3:30 pm.
It’s always a good idea to call ahead or check the SASSA website to confirm the hours of your local office before visiting.
Public Holidays Observed by SASSA
SASSA offices are closed on public holidays, which are typically the same as those observed by the South African government. These holidays include:
New Year’s Day
SASSA offices are closed on January 1st to observe New Year’s Day.
Human Rights Day
Offices are closed on March 21st to commemorate Human Rights Day.
Freedom Day
SASSA offices are closed on April 27th to celebrate Freedom Day.
Workers’ Day
Offices are closed on May 1st to observe Workers’ Day.
Youth Day
SASSA offices are closed on June 16th to commemorate Youth Day.
National Women’s Day
Offices are closed on August 9th to celebrate National Women’s Day.
Heritage Day
SASSA offices are closed on September 24th to observe Heritage Day.
Day of Reconciliation
Offices are closed on December 16th to commemorate the Day of Reconciliation.
Christmas Day
SASSA offices are closed on December 25th to observe Christmas Day.
Contacting SASSA Outside of Working Hours
While SASSA offices are only open during official working hours, you can still contact them outside of these hours through various channels.
The SASSA website is available 24/7, and you can use it to apply for grants, check the status of your application, or access other services.
SASSA Call Centre
The SASSA call centre is available to assist you with queries and concerns outside of working hours.
You can call them on 0800 60 10 11 (toll-free) or 012 400 2000 (landline). The call centre is open from 8:00 am to 5:00 pm, Monday to Friday.
SASSA Email
You can also contact SASSA via email at sassa@sassa.gov.za.
While responses may not be immediate, SASSA officials will respond to your email as soon as possible.
SASSA Social Media
SASSA has an official presence on social media platforms like Twitter and Facebook.
You can reach out to them through these channels for assistance or to report any issues.
SASSA Online Services
While SASSA offices have limited working hours, many of their services are available online, allowing you to access them at any time.
Some of the services available on the SASSA website include:
Grant Applications
You can apply for various SASSA grants online, including the Child Support Grant, Old Age Grant, and Disability Grant.
Application Status Check
If you’ve already applied for a grant, you can check the status of your application online.
Grant Payment Information
You can also access information about your grant payment, including the payment date and amount.
SASSA Online Forms
The SASSA website provides various online forms that you can download and complete, including application forms, appeal forms, and more.
SASSA Office Locations and Contact Details
If you need to visit a SASSA office in person, you can find your nearest office location on the SASSA website.
Simply enter your province, town, or city, and you’ll be provided with a list of nearby offices, along with their addresses, phone numbers, and hours of operation.