What If I Lost My Sim Card For SRD Grant?

The Special COVID-19 Social Relief of Distress (SRD) grant is a vital financial assistance program provided by the South African Social Security Agency (SASSA) to support vulnerable individuals affected by the COVID-19 pandemic.

One of the requirements for receiving the SRD grant is to have a valid South African cellphone number.

However, what happens if you lose your SIM card or change your cellphone number?

Updating Your Cellphone Number

If you have lost your SIM card or changed your cellphone number, it is essential to update your contact information with SASSA.

This will ensure that you continue to receive important notifications and communications from SASSA regarding your SRD grant application.

How to Update Your Cellphone Number Online

To update your cellphone number online, follow these steps:

  1. Visit the SASSA SRD grant website.
  2. Click on the “Application Status” tab.
  3. Enter your ID number and old cellphone number to log in.
  4. Click on the “Update Personal Details” tab.
  5. Select “Cellphone Number” and enter your new cellphone number.
  6. Click “Update” to save the changes.

How to Update Your Cellphone Number via WhatsApp

To update your cellphone number via WhatsApp, follow these steps:

  1. Send a WhatsApp message to the SASSA WhatsApp line at 082 046 8553.
  2. Type “Update cellphone number” and send the message.
  3. Follow the prompts to enter your ID number and new cellphone number.
  4. Confirm the changes to update your cellphone number.

How to Update Your Cellphone Number at a SASSA Office

To update your cellphone number at a SASSA office, follow these steps:

  1. Visit your local SASSA office in person.
  2. Bring your ID document and proof of your new cellphone number.
  3. Inform the SASSA representative that you want to update your cellphone number.
  4. Fill out the required form and submit it to the SASSA representative.
  5. Wait for confirmation that your cellphone number has been updated.

What to Do If You Lost Your SIM Card

If you have lost your SIM card, you will need to obtain a replacement SIM card from your cellphone service provider.

Once you have received your new SIM card, you can update your cellphone number with SASSA using the methods described above.

SASSA Contact Details

If you need assistance with updating your cellphone number or have any other queries related to your SRD grant application, you can contact SASSA using the following contact details:

  • SASSA WhatsApp Line: 082 046 8553
  • SASSA Toll-Free Number: 0800 60 10 11
  • SASSA Email Address: grantenquiries@sassa.gov.za